Welcome and where to ask questions

Welcome to 2022 and welcome (back) to LA Health. We're a local government medical scheme with more than 50 years' experience. This means we know how to offer benefits and keep offering cover over time. We and our call centre consultants know our benefits well, but we know getting to know all our benefits can be tricky. That's why we've put together all our contact details so you know where to ask if you have any questions about your membership, your benefits, or just how LA Health works.

It's important for the main member to talk to us if you want to make any changes to your membership. If you need help, ask your financial adviser to do the admin on your behalf. To protect your sensitive personal information, only the main member or your financial adviser should speak to LA Health for you. To protect your information, we can't speak to anyone else about your membership.

Save these contact details on your phone

These are our most important contact details. We suggest that you save these details so you don't have to look for them if you have a quick question or if there's an emergency.

In a medical emergency:

Call 0860 999 911.

If you have questions about how LA Health works:

Visit www.lahealth.co.za
Email service@discovery.co.za, or
Call 0860 103 933.

Get your admin done

Call us ahead of time if you need to go to hospital:

Use the Discovery app, or
Call 0860 103 933.

By calling us you make sure that we will pay for your stay in hospital and you can find out if there is anything we don't pay for.

Send your claims:

Use the Discovery app
Use the website, www.lahealth.co.za
Email claims@discovery.co.za
Fax 0860 329 252
Post them to PO Box 652509, Benmore 2010 or PostNet Suite 116, Private Bag X19, Milnerton 7435.

Change your chronic medicine:

Call 0860 103 933.

Report fraud

Let us know if you think someone is misusing or abusing LA Health benefits. You can call this number to let us know without having to tell us who you are:

Fraud hotline: 0800 004 500.