Important contact details

While you will have received a welcome pack and year-end letters, we want to ensure you have easy access to all the important contact details you might need. Having these details handy ensures that your queries, claims, and authorisations are handled promptly. This can make a big difference to your healthcare experience, especially in emergencies.

Save These Details

Please make a note of the following contact details or save them on your phone for easy access:

• Call Centre: For general queries and assistance, call our dedicated call centre on 0860 103 933
• WhatsApp: Access your healthcare information and get support through simple text messages: 011 292 7322
• Email for Queries: For any questions or information, email us at service@lahealthms.co.za.
• Claims Submission: Submit your claims via email to claims@lahealthms.co.za.
• Chronic Applications: For chronic condition applications, contact us at CIB_APP_FORMS@lahealthms.co.za.

Saving these contact details will ensure you can get the help you need, when you need it.

Remember: For easier access, download the App which you can use for most things, from general queries to finding a doctor and submitting a claim.